All our product listings on the website have a clear and elaborate description. If any further information is required email us at email@example.com
ORDERS & PAYMENT
Yes, you can if it has not been dispatched. Notify us within 24 hours of receipt of goods, by email on firstname.lastname@example.org. If the order was placed using a credit card, we will refund your payment back to your credit card.
If your order has been dispatched, you can return it but at your cost. We strongly urge you to use the original packaging we sent your order in. We will check that the goods have been returned in good condition before processing your refund. Refer to our Return Policy for detailed information.
If you’ve forgotten your password enter your email address after clicking on the My ACurrently we only accept Mastercard, Visa and American Express Credit Cards and Paypal. Additional modes of payment maybe be introduced later.ccount tab. We will send you an email message containing a new password.
SHIPPING & RETURN
We mostly use Australia Post to deliver products. Orders are normally dispatched within 24 hours and deliveries take about 3-5 working days depending on where in Australia you are located. However, estimated arrival dates are not guaranteed. While we will make every effort to fulfil your order in time, circumstances beyond our control may impact delivery time.
We do not offer any express deliveries at this time but will look to introduce that soon.
Click on our Returns Policy underneath the Information tab for specific details.
NEST EGGS REWARDS
- Log in to petnest.com.au
- Add your items to cart
- Proceed to check out
- If you have already joined the loyalty program your accumulated Nest Eggs would appear in your account. If not you would need to complete the form available on the Nest Eggs page.
- Enter the quantity of Nest Eggs you want to redeem in the box that has the text: “Redeem Nest Eggs”. Note the Nest Eggs are redeemable from the second purchase onwards.
- The savings will reflect in your invoice total.