Repeat orders with Autoship and save on select products.

Free delivery for orders over $49* -for select regions only. Check Eligibility. *Terms and conditions apply. See shipping policy.

PRODUCTS

All our product listings on the website have a clear and elaborate description. If any further information is required email us at sales@petnest.com.au

Please contact us at sales@petnest.com.au and let us know of the item you are interested in. We will do our best to get the product for you in the shortest time possible.
Yes, our passionate staff will be able to answer most of your questions. Email us on sales@petnest.com.au and if we are unable to answer then we’ll refer with someone who can. However, we recommend that customers should always seek a professional opinion.
No, we do not sell pets, we only sell products that pets need.
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If there is any concern, do get in touch with us on sales@petnest.com.au within 24 hours of your delivery

ORDERS & PAYMENT

It’s easy. Each time you find an item you want to buy, simply click on the “Add To Cart” button and when you’ve finished shopping, go to the check out section and your order will be waiting for you to review. Once you have filled out your address and shipping information, simply click “Confirm Order” and your secure order is completed. It is that easy. No lifting, no trips in the car, no hassle.
No. As of now you can only order on-line.

Yes, you can if it has not been dispatched. Notify us within 24 hours of receipt of goods, by email on sales@petnest.com.au. If the order was placed using a credit card, we will refund your payment back to your credit card.

If your order has been dispatched, you can return it but at your cost. We strongly urge you to use the original packaging we sent your order in. We will check that the goods have been returned in good condition before processing your refund. Refer to our Return Policy for detailed information.

If you’ve forgotten your password enter your email address after clicking on the My Account tab. We will send you an email message containing a new password.

If you’ve forgotten your password enter your email address after clicking on the My ACurrently we only accept Mastercard, Visa and American Express Credit Cards and Paypal. Additional modes of payment maybe be introduced later.ccount tab. We will send you an email message containing a new password.

SHIPPING & RETURN

We mostly use Australia Post to deliver products. Orders are normally dispatched within 24 hours and deliveries take about 3-5 working days depending on where in Australia you are located. However, estimated arrival dates are not guaranteed. While we will make every effort to fulfil your order in time, circumstances beyond our control may impact delivery time.

We do not offer any express deliveries at this time but will look to introduce that soon.

Click on our Returns Policy underneath the Information tab for specific details.

No, you do not have to be home. We can deliver to a designated address which has a safe accessible place for us to leave it.

NEST EGGS REWARDS

Nest Eggs is our loyalty program which you need to join. On every purchase on www.petnest.com.au you earn Nest Eggs (or points) which you can then redeem against purchase of your pets favorite products on the site. The more Nest Eggs you gather, the greater are your savings. See our Nest Eggs page for further information on how you can accumulate Nest Eggs.
  1. Log in to petnest.com.au
  2. Add your items to cart
  3. Proceed to check out
  4. If you have already joined the loyalty program your accumulated Nest Eggs would appear in your account. If not you would need to complete the form available on the Nest Eggs page.
  5. Enter the quantity of Nest Eggs you want to redeem in the box that has the text: “Redeem Nest Eggs”. Note the Nest Eggs are redeemable from the second purchase onwards.
  6. The savings will reflect in your invoice total.
No. Instead use Nest Eggs to treat your furry friends with new, exciting products from our site.
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